Terms & Conditions


If you are not happy with the purchase for whatever reasons we will refund you within 30 days of cancellation however the item(s) must be returned to us in which condition you received it. The postage charges will not be refunded if the item(s) is not defective and we have not made any error in processing your order.

Change of Mind

Products returned to us because you have changed your mind must be in which condition you received it, and must be returned to us within 14 days of delivery. Please note that item(s) returned to us for reasons not due to our error or defective Product(s) will not have return postage/shipping costs refunded.

Defective Items

If you want to return an item because of an error on our part, or because it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned in the condition in which you received it within 14 days of delivery.


If you want to return an item, simply email us at Info@Lorex.co.in indicating which item(s) and the number of items to be returned, order no. and please state reason for returning the item, and whether you are seeking a replacement or refund.

Returned Item(s) Lost in Transit

We cannot be held responsible for packages lost in transit: as you are responsible for returning the items to us, we recommend sending the packages by Recorded/Special Delivery.

Refunds and Replacements

For item(s) returned to us within 14 days of delivery in accordance with our terms and conditions, a refund or replacement will be processed by Lorex within 30 days of cancellation.

A refund will be made in the same form of payment that was used to make the initial purchase. If you would like a Replacement, please mention that while returning your item(s) or email us at Info@Lorex.co.in


We make every effort to display the correct price on our website and prices are reviewed on a regular basis.

In the circumstances of the order is being placed of an incorrectly displayed product we will contact the purchaser within 10 days from the purchase date. We will give customer an option of either cancelling the order or pay the difference in the price.


Delivery is usually within 2-3 working for most of our orders however this may vary during the busier period. Please get in touch if you do not receive your order within 10 days of ordering.

If you do not receive your order within 28 days from the ordered date, Lorex does not take liability unless you notify us by email at Info@Lorex.co.in of the problem within 30 days from the order date.

Unless you have cancelled your order prior to delivery, you will become the owner of the Products once they have been delivered to you. Under any circumstances, after delivery they will be held at your own risk and Lorex will not be liable for any loss, damage or destruction to the Products except insofar as it arises from an inherent defect in any of the Products.


Unless otherwise agreed in writing, Lorex maximum liability to you arising by reason of or in connection with the supply of the Products to you shall be limited to the amount paid by you in respect of the Products in question (“Order Amount”). Lorex shall not in any event be liable to you for:
(i) any direct loss in excess of the payment amount; or
(ii) any loss of profits, business or anticipated savings or loss of or corruption to data or any other indirect loss or consequential loss whatsoever even if it has been advised of the possibility of such loss.
Nothing in these conditions of sale shall exclude or limit the liability of Lorex for death or personal injury due to its negligence or for its fraud. This does not affect your statutory rights as a customer.


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