Return & Refund Policy


If you are not happy with the purchase for whatever reasons we will refund you within 30 days of cancellation however the item(s) must be returned to us in which condition you received it. The postage charges will not be refunded if the item(s) is not defective and we have not made any error in processing your order.

Change of Mind

Products returned to us because you have changed your mind must be in which condition you received it, and must be returned to us within 14 days of delivery. Please note that item(s) returned to us for reasons not due to our error or defective Product(s) will not have return postage/shipping costs refunded.

Defective Items

If you want to return an item because of an error on our part, or because it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned in the condition in which you received it within 14 days of delivery.


If you want to return an item, simply email us at indicating which item(s) and the number of items to be returned, order no. and please state reason for returning the item, and whether you are seeking a replacement or refund.

Returned Item(s) Lost in Transit

We cannot be held responsible for packages lost in transit: as you are responsible for returning the items to us, we recommend sending the packages by Recorded/Special Delivery.

Refunds and Replacements

For item(s) returned to us within 14 days of delivery in accordance with our terms and conditions, a refund or replacement will be processed by Lorex within 30 days of cancellation.

A refund will be made in the same form of payment that was used to make the initial purchase. If you would like a Replacement, please mention that while returning your item(s) or email us at


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